Callpotential Own Your Ops Blog

Behind the Call Center: Metrics to Measure with Brett Copper

January 25, 2023 | Categories: , , ,

📢 Calling all self-storage owners, operators, and anyone responsible for managing or improving call operations.

Join us and Brett Copper from Copper Storage Management as we explore how self-storage operators can use call center metrics to improve their business. We discuss metrics that should be tracked, how to measure them and ways to use that data to make informed decisions.

Join Holly & Brett as they discuss:

💥 Key metrics that should be tracked for internal call center operations

📈 How to measure and analyze those metrics to identify areas for improvement

💰 Using your data to streamline operations and drive revenue

📲 How to choose the right call center software solution

💡 Best practices for internal call center management, and more!


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