CallPotential Claims “Best Call Center Services” Award for Call Center Software
July 22, 2019 | Categories:
Self Storage Call Center,
FOR IMMEDIATE RELEASE: Naperville, IL July 22nd, 2019 – In a category typically reserved for third party call centers, operators once again voted for their own internal call centers powered by CallPotential’s Call Center Software for Self Storage as “Best Call Center Services” in Inside Self Storage (ISS) Best of Business Awards. Contact Center’s extreme maneuverability, unparalleled customization, and data driven reports provide operators with exactly what they want: control to run their operations their way.
“Having complete control of the management and training of our call center employees allows us to tailor our conversations. That’s the most important piece.” remarked Danielle Loefflad, Call Center Manager of StorQuest Self Storage. “Implementation of any new solution can be daunting but CallPotential’s team and the ease of using the system made it an incredibly easy transition.”
Contact Center allows operators to completely customize and standardize their communication command center. Smart routing tools detect whether an incoming call is a past due tenant, a marketing lead, or a current tenant and automatically deliver customers to the right agent at the right time. Communication tools are available in a centralized environment allowing agents to seamlessly switch channels without disrupting the customer’s journey allowing for an elevation in customer experience. CallPotential’s Contact Center is 100% cloud based allowing for ease of access from virtually anywhere.
“StorQuest is a terrific example of a top operator using an internal call center to own their operations and really elevate the customer experience. At the end of the day no one knows your business better than you do” said Phil Murphy, President and Founder of CallPotential. “We’re thrilled to have been recognized for Contact Center’s ability to facilitate that process.”
About: CallPotential’s award winning CRM and communication platform integrates seamlessly with self storage operators property management software allowing systemization and automation of lead management and collection management processes using omni-channel communication tools like text messaging, email, live and recorded calls, and live chat. CallPotential also empowers owners to run their own internal contact centers without investing in expensive hardware. These products combine powerful insight, transparency and control into operations.