CallPotential Earns 2022 “Best Call Center Services” ISS Best of Business Awards
July 01, 2022 | Categories:
Self Storage Call Center,
FOR IMMEDIATE RELEASE: Naperville, IL July 1, 2022 – Naperville, IL July 1, 2022 – CallPotential, an omni-channel communication platform and best-in-class CRM (customer relationship management) is honored to announce its 2022 Inside Self Storage Best of Business award for their Contact Center software.
For the fifth consecutive year, and in a category typically reserved for third-party call centers, operators have once again voted for their own internal call centers powered by CallPotential.
As a DIY solution, Contact Center’s unmatched customization, seamless Property Management System integration, and data-driven reports allow operators the control and insight to run operations their way.
“We could not function without our in-house call center, and we use CallPotential to make that work." - Bob Copper, Owner, Copper Storage Solutions & CallPotential User (Excerpt taken from the Unattended Operations Webinar Panel)
Contact Center’s unique smart-routing tools detect whether an incoming call is a past-due tenant, a prospect, or a current tenant to automatically direct the caller to the proper agent, delivering an exceptional customer experience.
“Our call center is the 1st, 2nd, and 3rd priority. You're nothing without a good call center.” - Jim Ross, Owner, 3 Mile Management & CallPotential User (Excerpt taken from the Unattended Operations Webinar Panel)
CallPotential’s Contact Center is 100% cloud-based to provide accessibility from virtually anywhere and making it the ideal solution for remotely-managed facilities.
“The goal of any remotely ran facility is to make it feel like it's not. We can get them in there and watch them go into the unit and help them actually see where they’re going and get them through that process just as easily as if we were on site.” - Alex Erbs, Owner, Erbs Management & CallPotential User (Excerpt taken from the Unattended Operations Webinar Panel)
Commenting on the win, CallPotential Founder and President Phil Murphy says “We are very grateful to our customers, partners, and industry leaders who have worked with us for the past 10 years to develop CallPotential into what it is today.” He continued “The recognition from ISS, one of the largest organizations in our industry, is an honor as it comes directly from self-storage professionals who benefit from our technology every day. We’re looking forward to the next 10 years as we continue to grow and provide innovative solutions for the industry.”
Ready to learn why 40% of the Top 100 Operators use CallPotential?
CallPotential is the self-storage industry's #1 Communication Platform. Experience relevant, contextual information at your managers' fingertips for highly personalized interactions. CallPotential customers close leads faster, reduce past due rent, power their internal call centers, and more with automation, a best-in-class CRM, and the deepest property management software integration in the self-storage industry.