CallPotential Wins 2021 “Best Call Center Services” ISS Best of Business Awards
July 01, 2021 | Categories:
Self Storage Call Center,
FOR IMMEDIATE RELEASE: Naperville, IL July 1, 2021 – CallPotential, an omnichannel communication platform and best-in-class CRM (customer relationship management) is honored to announce its 2021 ISS Best of Business awards for its Contact Center software and technology innovations.
For the fourth year running, and in a category typically reserved for third-party call centers, operators have once again voted for their own internal call centers powered by CallPotential.
As a DIY solution, Contact Center’s unmatched customization, seamless integration, and data-driven reports allow operators the control and insight to run operations their way. Its smart-routing tools detect whether an incoming call is a past due tenant, a marketing lead, or a current tenant and automatically delivers customers to the right agent at the right time, allowing an enhanced customer experience. CallPotential’s Contact Center is 100% cloud-based to provide accessibility from virtually anywhere.
CallPotential Founder and President Phil Murphy commented “We’re honored to receive recognition for the fourth consecutive year from one of the largest organizations in our industry. And with the launch of our new Call Center Dashboard, we continue to see the impact of how CallPotential is helping operators, big and small, across the country. We look forward to an even stronger second half of 2021 as we continue to support self-storage professionals with new technology to enhance their businesses.”
About CallPotential CallPotential is the #1 Communication Platform in Self Storage. Built for and by operators, CallPotential was designed as a game-changing suite of technology that closes leads faster with less waste, reduces past due rent with automation, and raises the caliber of customer service unlocking operators maximum profit potential.
Our modules were designed by storage industry veterans who understand and solve pain points using our tools with omni-channel communication like text, calls, and email. With CallPotential, every storage operator can run their business or facilities smarter, faster, and at any scale. To learn more about CallPotentialvisitwww.callpotential.comor call Holly Fiorello, Director of Marketing, at 877-552-2557.