Phone skills are an extremely important part of the Self Storage industry. When a new potential
customer calls in, what do you say? This could be your only chance to make the sale, every
aspect is crucial. Here are some tips on how to nail a sales call:
Prep: make sure you have what you need before you begin. Have the available units, prices
and discounts near you so you can answer any question that comes your way. You need to be
prepared in order to do well.
Practice: Practice makes perfect. The more calls you do, the more sales pitches you give, the
more comfortable you will feel. Confidence comes with experience. Don’t dread a sales call,
each one will make you better.
Have questions ready: you don’t need a full script, just have questions on hand you want to
make sure you hit. The more information you get on the customers needs, the easier it will be to
find exactly how to best help.
Using a program like CallPotential can really help give self storage employees the tools needed
to be a good salesperson. It has built in steps to help anyone have a successful sales call. You
can set up checkboxes next to questions that your employees have to ask. As they ask, they
can check them off. Ensuring everything you want to ask, you remember to ask. It will also have
all the available units and sizes, along with their prices, listed. Having all the information in one
place is really helpful.
Using a program like CallPotential can ensure that you always hit the points you wanted to
hit, along with providing all the information needed. You can do all of the service right on the
screen, writing notes and discounts right on the screen. When it comes to sales calls, you really
have one shot to land a sale, make sure you are ready to give it your best effort!