Clients using our In-House Call Center powered by CallPotential processed 1.25 million calls with 434 of their own agents.
Lead Manager saw a record 1.3 million follow-ups completed. 54% of these follow-ups were live calls, 18% text messages, and 28% emails.
Collection Manager collected over $91 Million using automated payment reminders. $5.7 Million was collected via internal call centers, $15.6 million collected via email reminders, $42.6 million by IVR, and $26.2 million by text/sms. 37,864 new people signed up for autopay using CallPotential Collection Manager. Each location averaged $48,886 collected.
Overall, CallPotential saved self storage managers 2342 work days, 468 work weeks, 108 work months equaling over 9 work years by automating and streamlining day-to-day tasks.
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