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Behind the Call Center: Metrics to Measure with Brett Copper

📱 Calling all self-storage owners, operators, and anyone responsible for managing or improving call operations.
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    2022 was a year of accomplishment for many!   The self-storage industry sent more messages than ever, tested new strategies to reach the prospect, and found ways to connect with tenants more effectively. Cheers to you!We analyzed the metrics of all...
    The CallPotential team is on the move and heading to Texas from October 23rd-25th for the Texas Self Storage Association 2022 Annual Conference & Expo. We can't wait to see you there!
    FOR IMMEDIATE RELEASE: Naperville, IL July 1, 2022 – Naperville, IL July 1, 2022 – CallPotential, an omni-channel communication platform and best-in-class CRM (customer relationship management) is honored to announce its 2022 Inside Self Storage...
    The new software bundle enables operators to provide remote service while streamlining operations. FOR IMMEDIATE RELEASE: Naperville, IL April 15th, 2022 - CallPotential, the #1 Communication Platform in Self-Storage, is proud to reveal the new...
    Your call center is the link between you and your customers, meaning that having an efficient, reliable system is the difference between growing your business and leaving leads on the table. Adopting call center software is a smart, cost-effective...
    Self-storage collections can be a real headache. If you’re constantly chasing down tenants, there is an easier way to get paid! Automated technology can help you stay on top of payment schedules, late fees, and more, making your billing cycle...
    The CallPotential team is headed to Orlando, FL from March 9-11th for the Self Storage Association's annual spring conference & trade show. We hope to see you there!
    You accomplished a lot over the last year! The self-storage industry sent more messages than ever, tested new strategies to reach the prospect, and found ways to connect with tenants more effectively. Cheers to you!We analyzed the metrics of all...
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    What’s New?Introducing the Communications tab: the newest addition to our recently-released Call Center Dashboard for Contact Center. Communications is a live conversation dashboard displaying all current live communications happening real time...

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