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Self Storage Communication in 2020

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    You've accomplished a lot in the last year! The self storage industry sent more follow-ups than ever (2.7 million!), doubled over-the-phone move ins from 2019, processed over 15 million calls, and much more. We analyzed the metrics of all...
    Join us as we discuss 2020's impact on self-storage tech trends. Peter Spickenagel, Owner/Operator of Citizen Self Storage and Director of Business Development for CallPotential, will be joining Holly Fiorello, Director of Marketing for...
    It is a common misconception that only large portfolios have the ability to control their call flow or have the resources to have their own internal call center. This simply is not the case. All properties, small to large, can benefit from taking...
    FOR IMMEDIATE RELEASE: Naperville, IL August 17th, 2019 CallPotential, award-winning customer relationship management (CRM) and communications software developed for self-storage reveals a new brand identity intended to more clearly represent the...
    We couldn't be more excited for this year's theme "Perfecting the Customer Experience (cx)" at Inside Self Storage World Expo. We believe that improving your cx makes a tremendous impact on your bottom line. Fortunately for self storage...
    Leading organizations are bridging the communication divide by implementing an omni-channel contact center strategy, which integrates Interactive Voice Response (IVR) systems, live agents, two way text, web chat, email, social media and other...
    FOR IMMEDIATE RELEASE: Chicago, IL August 29th, 2018 CallPotential, an omni-channel communication platform and best-in-class CRM, announced their newest integration with storEDGE, a technology company that powers facility management software and...
    Using an omni-channel CRM, like CallPotential, facilities send and receive emails through the same program and interface that sends text messages, website chats, social media messages, etc. Communication is no longer fragmented and siloed between...

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