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Revolutionizing Call Center Efficiency: How CallPotential Tackles 7 Common Industry Challenges
Call centers face various challenges that can impact their efficiency, customer satisfaction, and overall performance. Some common challenges include:
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Leading organizations are bridging the communication divide by implementing an omni-channel contact center strategy, which integrates Interactive Voice Response (IVR) systems, live agents, two way text, web chat, email, social media and other...
FOR IMMEDIATE RELEASE: Chicago, IL August 29th, 2018 CallPotential, an omni-channel communication platform and best-in-class CRM, announced their newest integration with storEDGE, a technology company that powers facility management software and...
Using an omni-channel CRM, like CallPotential, facilities send and receive emails through the same program and interface that sends text messages, website chats, social media messages, etc. Communication is no longer fragmented and siloed between...
Omni-Channel Communication for Self Storage Series: Developing a Communication Strategy Using Text Messaging