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New Feature: Level Up Your Call Center Communication with a Centralized View
What’s New?Introducing the Communications tab: the newest addition to our recently-released Call Center Dashboard for Contact Center. Communications is a live conversation dashboard displaying...
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What’s New?Introducing the Communications tab: the newest addition to our recently-released Call Center Dashboard for Contact Center. Communications is a live conversation dashboard displaying all current live communications happening real time...
FOR IMMEDIATE RELEASE: Naperville, IL July 1, 2021 – CallPotential, an omnichannel communication platform and best-in-class CRM (customer relationship management) is honored to announce its 2021 ISS Best of Business awards for its Contact Center...
FOR IMMEDIATE RELEASE: Naperville, IL May 20, 2021 - CallPotential today unveiled the beta release of their new Call Center Dashboard, a significant enhancement to the internal Contact Center software. The new dashboard gives operators full...
It’s 2021 and thanks to last year’s crash course in chaos, operators are mastering the art of operational agility using a blend of technology and man power. Join the CallPotential marketing team in the first webinar in our new Self-Storage...
You've accomplished a lot in the last year! The self storage industry sent more follow-ups than ever (2.7 million!), doubled over-the-phone move ins from 2019, processed over 15 million calls, and much more. We analyzed the metrics of all...
Join us as we discuss 2020's impact on self-storage tech trends. Peter Spickenagel, Owner/Operator of Citizen Self Storage and Director of Business Development for CallPotential, will be joining Holly Fiorello, Director of Marketing for...
“Call-Back” Eliminates Customer Hold Times While Boosting Customer Service
It is a common misconception that only large portfolios have the ability to control their call flow or have the resources to have their own internal call center. This simply is not the case. All properties, small to large, can benefit from taking...
FOR IMMEDIATE RELEASE: Naperville, IL July 22nd, 2019 – In a category typically reserved for third party call centers, operators once again voted for their own internal call centers powered by CallPotential’s Call Center Software for Self Storage...