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Behind the Call Center: Metrics to Measure with Brett Copper

📱 Calling all self-storage owners, operators, and anyone responsible for managing or improving call operations.
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    FOR IMMEDIATE RELEASE: Naperville, IL January 13, 2023 - CallPotential, the leading communication and CRM (customer relationship management) platform in self-storage, today announced their Ambassador Sponsorship for the Self Storage Association. 
    2022 was a year of accomplishment for many!   The self-storage industry sent more messages than ever, tested new strategies to reach the prospect, and found ways to connect with tenants more effectively. Cheers to you!We analyzed the metrics of all...
    FOR IMMEDIATE RELEASE: Naperville, IL December 12th, 2022 – CallPotential, the leading call center and CRM software provider in self-storage, announced today that StorageMart has selected them to power their first-party call center. CallPotential...
    Unattended Operations Panel Q&A Recap
    FOR IMMEDIATE RELEASE: Naperville, IL July 1, 2022 – Naperville, IL July 1, 2022 – CallPotential, an omni-channel communication platform and best-in-class CRM (customer relationship management) is honored to announce its 2022 Inside Self Storage...
    You accomplished a lot over the last year! The self-storage industry sent more messages than ever, tested new strategies to reach the prospect, and found ways to connect with tenants more effectively. Cheers to you!We analyzed the metrics of all...
    First published by ISS in July 2021
    What’s New?Introducing the Communications tab: the newest addition to our recently-released Call Center Dashboard for Contact Center. Communications is a live conversation dashboard displaying all current live communications happening real time...
    FOR IMMEDIATE RELEASE: Naperville, IL July 1, 2021 – CallPotential, an omnichannel communication platform and best-in-class CRM (customer relationship management) is honored to announce its 2021 ISS Best of Business awards for its Contact Center...
      FOR IMMEDIATE RELEASE: Naperville, IL May 20, 2021 - CallPotential today unveiled the beta release of their new Call Center Dashboard, a significant enhancement to the internal Contact Center software. The new dashboard gives operators full...

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