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Behind the Call Center: Metrics to Measure with Brett Copper
📢 Calling all self-storage owners, operators, and anyone responsible for managing or improving call operations.
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Your call center is the link between you and your customers, meaning that having an efficient, reliable system is the difference between growing your business and leaving leads on the table. Adopting call center software is a smart, cost-effective...
Self-storage collections can be a real headache. If you’re constantly chasing down tenants, there is an easier way to get paid! Automated technology can help you stay on top of payment schedules, late fees, and more, making your billing cycle...
First published by ISS in July 2021
Tune in as special guest Alonna Ross of StorageAuctions.com chats with the CallPotential team about some of the ways to recover lost rent, as well as the benefits of online auctions.
Which is better? First of the Month or Anniversary Billing? Join Peter Spickenagel and John Manes as they debate this age old self storage billing strategy.
Become a cashflow pro! Join us as Holly and Peter sit down to discuss maximizing your time and money with the latest trends and best practices in the industry.
Debt collection is often the most unpleasant part of any business. Aside from managing cash flow, establishing a process and making ends meet, you’re faced with other unforeseeable outside challenges. Some tenants pay on time, some pay late, and...
Past due rent can quickly become a self storage operator’s Achilles heel. Consider that the average facility manager with 75 overdue tenants:
In our highly connected era, customers are looking to build a relationship with brands. Every interaction with your brand, from searching for you online, visiting your website and social media presence, to calling the facility and walking-in through...
When it comes right down to it, the self-storage industry relies on rent. There is no profit