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Customer Spotlight: 10 Federal's Journey & Success
Tune in to our latest webinar for an insightful exploration into the world of self-storage innovation with Andrew Capranos, President of 10 Federal Storage. This session is dedicated to showcasing...
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When your customers need help, the last thing they want is to wait for assistance. Call abandonment rate is the percentage of callers who hang up before being connected to a representative, and this number likely reflects customers who go...
Understanding how to improve your lead follow up is one of the most crucial components in helping you overcome the competition to grow your business. Why? People are bombarded with messaging all day long, from emails, social media, texts, phone...
For many self-storage operators, getting the phone to ring is not the problem: closing the sale is another story. Building a confident, capable sales team enables you to increase rentals and cut down on lost opportunities; discover how implementing...
Join us for another interview-style webinar as we bring on industry professional Carol Mixon of SkilCheck! Our very own CEO/Founder and President of Next Door Self Storage Phil Murphy joined Carol to discuss how to boost your sales team's...
We couldn't be more excited for this year's theme "Perfecting the Customer Experience (cx)" at Inside Self Storage World Expo. We believe that improving your cx makes a tremendous impact on your bottom line. Fortunately for self storage operators,...
2018 was another successful year for CallPotential. Our year in review is complete and we are excited to announce that CallPotential had another record year amongst all metrics.
Leading organizations are bridging the communication divide by implementing an omni-channel contact center strategy, which integrates Interactive Voice Response (IVR) systems, live agents, two way text, web chat, email, social media and other...
Omni-Channel Communication for Self Storage Series: Developing a Communication Strategy Using Text Messaging
In our highly connected era, customers are looking to build a relationship with brands. Every interaction with your brand, from searching for you online, visiting your website and social media presence, to calling the facility and walking-in through...