How One Operator Launched an In-House Call Center with Only 10 Locations and Took Control of Sales Thursday, March 10th from 2:45-3:45pm in the Gatlin Ballroom A1-A3
Ready to learn how you can start your own internal call center? Join this operator-led session where we discuss everything you need to know about starting an in-house call center, including:
• Defining Different Call Center Structures
• Tools Needed for a Successful Call Center in 2022
• Why over 40% of the Top 100 Operators Have One (and growing!)
• Why you Don't Need to Be a Top Operator to Benefit
• What to Consider Before Getting Started
Join Our Educational Session
Reshaping Your Business and CX with Voice Innovations Thursday, March 10th from 4:00-4:45pm
Voice is the next big thing. From simple commands to predictive AI, it’s no wonder why retail, healthcare, and other large industries have already implemented it in some form.
Self storage is now following in their footsteps. New voice innovations are being adopted across our industry to improve the business-customer interaction using intelligence like customer/lead detection, call routing, and more. Join CallPotential’s Scott Worden and Alissa Stoeckel to learn about the implementation of voice technology in self storage, and how to enhance your tenants’ experience using it.
The benefits of conversational intelligence and IVR
How voice technology can work as a lead rescue tool
Who We Are
CallPotential is the #1 Communication Platform in Self Storage and 7-time recipient of ISS's "Best Call Center Services" Best of Business Award. Built for and by operators, CallPotential was designed as a game-changing suite of technology that closes leads faster with less waste, reduces past due rent with automation, and raises the caliber of customer service, unlocking operators' maximum profit potential.
Our modules were designed by storage industry veterans who understand and solve pain points using our tools with omnichannel communication like text, calls, and email. With CallPotential, every storage operator can run their business or facilities smarter, faster, and at any scale.