Experience The Power of Two-Way Video Communications at SSA
Naperville IL, August 30, 2023 - CallPotential, the leader in Contact Center technology for the self-storage industry, is proud to announce the launch of its highly anticipated Virtual Agent for two-way video communication. The innovative feature is set to empower operators with a comprehensive solution that fuels operational capabilities and transforms the customer experience.
The new video feature enables agents to conduct face-to-face customer engagements, seamlessly verifying renters, completing rentals, and addressing customer queries. Like all CallPotential technology, its cloud-based functionality allows video calls to be initiated from off-the-shelf devices such as tablets, phones, laptops or monitors to eliminate the need for costly hardware investments, repairs, and downtime.
Based on direct operator feedback, Virtual Agent has been thoughtfully designed to accommodate all operational models, making it adaptable for remote and on-site stores. This flexibility enables operators to optimize existing staff, streamline interactions, and implement at scale.
The feature also boasts video call recording, creating a reliable audit trail. Operators can access documented records of customer interactions and transactions, providing accurate and visual evidence. This ensures transparency and safeguards the interests of both operators and customers.
With its seamless integration into the CallPotential platform, the two-way video feature works harmoniously with voice, chat, email, and SMS channels powered by our Contact Center technology. Operators can effortlessly switch between communication modes, effectively addressing customer inquiries and swiftly resolving any issues from one source of truth. From sharing lease and payment links to providing real-time maintenance support through live video, tenants can enjoy a consistent and exceptional experience throughout their interactions.
Commenting on the new feature, CallPotential Founder and President Phil Murphy says, "Unveiling Virtual Agent is a pivotal moment for us, as it marks the first product to emerge from our Labs initiative. This initiative embodies our commitment to rapidly iterate and bring new functionality to our platform based on user needs. We've received substantial feedback from operators that confirmed the demand for real-time video engagements. It's thrilling to not only meet this demand but deliver a solution that seamlessly integrates into their existing contact center. We remain optimistic about the transformative impact this will have on self-storage operations moving forward."
Discover how CallPotential's two-way video feature, alongside its comprehensive suite of solutions, can transform your self-storage operations.
CallPotential is an AI-powered solution provider revolutionizing customer service operations with its all-in-one contact center. By harnessing the power of automation, CallPotential facilitates seamless customer interactions across diverse channels, including voice, email, text, and video chat. CallPotential automates mundane tasks, bolsters self-service capabilities, and enhances operational efficiency, redefining customer engagement in today's digital world. Get in touch to schedule a quick demonstration and see firsthand how CallPotential can transform your customer service operations.