Revolutionizing Customer Service: CallPotential Wins 2023 ISS Best of Business Award

FOR IMMEDIATE RELEASE: Naperville, IL - June 30th, 2023 - CallPotential, a trailblazer in providing innovative contact center technology solutions for the self-storage industry, proudly announces their latest achievement of winning the 2023 ISS Best of Business "Best Call Center Services" award for the 6th consecutive year. This award solidifies CallPotential’s position as a leader in propelling customer service operations within the industry. 

Over the past decade, CallPotential has continuously expanded their suite of tools based on feedback from self-storage operators, empowering them to streamline communication, elevate customer experiences, and drive revenue growth. 

Founder and President Phil Murphy highlights the significant transformation, stating “In the past few years, contact centers have emerged as the modern approach to delivering top-tier customer service. It’s an honor to see our own Contact Center evolve from its original purpose of eliminating missed calls to becoming a comprehensive platform that plays a fundamental role in businesses, both large and small. We're proud to be at the forefront of this monumental shift.”

Contact Center offers a range of advanced features designed to enhance customer interactions. Its unique AI-powered SmartRoute automatically detects callers and guides them through their journey, redirecting delinquencies and bypassing live agents to reduce call volume and improve operational efficiency. 

Darren Kelly, President of Right Move Storage and Contact Center power-user, attributes his enhanced customer experience and increased rentals to CallPotential, stating “We’re getting more reservations because we’re really answering the phone more appropriately.”

In addition, Contact Center is 100% cloud-based, allowing businesses to effortlessly adapt to fluctuating call volumes, expand their operations, and handle seasonal variations without the need for additional hardware or infrastructure investments.

With real-time analytics and insights, Contact Center’s dashboard offers comprehensive data on call volumes, durations, customer wait times, and agent performance metrics. These analytics enable operators to make data-driven decisions, optimize their customer service operations, and deliver exceptional experiences. By identifying trends, bottlenecks, and areas for improvement, operators can enhance their overall efficiency, allocate resources effectively, and ensure consistently high-quality customer interactions.

To schedule a personalized demo or learn more about how CallPotential is driving the future of self-storage call center technology, please contact us today at sales@callpotential.com or schedule a demo here.

About CallPotential

CallPotential is an AI-powered solution provider revolutionizing customer service operations with its all-in-one contact center. By harnessing the power of automation, CallPotential facilitates seamless customer interactions across diverse channels including voice, email, text, and video chat. CallPotential automates mundane tasks, bolsters self-service capabilities, and enhances operational efficiency, redefining customer engagement in today's digital world. Get in touch to schedule a quick demonstration and see firsthand how CallPotential can transform your customer service operations.