Operators Vote Internal Call Centers Champion in “Best Call Center Services” by Inside Self Storage
August 01, 2018 | Categories:
Self Storage Call Center,
FOR IMMEDIATE RELEASE: Chicago, IL August 1st, 2018 - In an unprecedented move, the self storage industry has voted their own internal call centers “Best Call Center Services” in Inside Self Storage (ISS) Best of Business Awards by selecting CallPotential’s DIY Contact Center Platform. These operators range in size from 4 locations to over 200 locations, but one thing remains the same. They all use CallPotential’s DIY Contact Center to power their Internal Call Centers.
“At Snapbox Self Storage, The customer experience is one of our main focuses. Using CallPotential’s Contact Center, we can completely control our customer’s experience from the first touch to the last using a variety of channels without relying on a third party to embody our brand.” Said Phil O’Hara – Systems and Technology Manager. “At the end of the day, no one knows our business and process as well as we do, so it’s really no competition.”
CallPotential Contact Center’s flexibility and expansivity allows operators to completely customize and standardize their communication command center. Smart routing tools automatically deliver customers to the right agent at the right time. Omni-channel tools such as text, email, website chat, and social messenger apps, are available in a centralized environment allowing agents to seamlessly switch communication channels without disrupting the customer journey allowing for an elevation in customer experience. CallPotential’s Contact Center is 100% cloud based allowing for ease of access from virtually anywhere.
"We're thrilled to have been recognized for our work helping our customers to deliver the very best experiences” said Phil Murphy, President and Founder of CallPotential. “This recognition inspires us to continue to innovate and enhance our offerings”
About: CallPotential’s award winning CRM and communication platform integrates seamlessly with self storage operators property management software allowing systemization and automation of lead management and collection management processes using omni-channel communication tools like text messaging, email, live and recorded calls, and live chat. CallPotential also empowers owners to run their own internal contact centers without investing in expensive hardware or hiring additional labor. These products combine powerful insight, transparency and control into operations. To learn more about CallPotential visit www.callpotential.com or call Holly Fiorello, Director of Marketing, at 877-552-2557.