50% of these follow-ups were scheduled tasks in the form of live calls, 24% automated text messages, and 26% automated emails. Text Messaging saw the greatest gains, with a 45% change year over year in terms of usage with more operators creating pre-set text and SMS templates with personalization in their workflow schedules triggered by predetermined actions.
$22 Million was collected via internal contact center, $78 million collected via email reminders, $211 million by IVR, and $102 million by text/SMS. Plus, 265,968 new people signed up for auto-pay using Collection Manager (over 80% of an increase from last year!)
Overall, each location averaged $89,109.67 collected.
In 2021, CallPotential saved self-storage managers 7,300 workdays, equaling over 28 work years by automating and streamlining day-to-day tasks...
In 2022, we saved self-storage managers 9,267 days -- that's over 35 work years!