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You've accomplished a lot in the last year! The self storage industry sent more follow-ups than ever (2.7 million!), doubled over-the-phone move ins from 2019, processed over 15 million calls, and much more. We analyzed the metrics of all...

News provided by Cubix Asset Management, originally published on www.prnewswire.com/

FOR IMMEDIATE RELEASE: Chicago, IL August 29th, 2018 CallPotential, an omni-channel communication platform and best-in-class CRM, announced their newest integration with storEDGE, a technology company that powers facility management software and...

CHICAGO, IL — CallPotential has released SmartKIOSK Indoor, a brand customizable, rental and payment self service kiosk. This budget-friendly solution saves employee time and increases the customer experience for tenants seeking a self service...

Visit CallPotential at SSA 2023 The CallPotential team is thrilled to be heading to SSA Spring 2023 in New Orleans, LA! Visit booth #301 for a chance to win a drone and Special Edition Mardi Gras beads, join our round table discussion, or attend...

Omni-Channel Communication for Self Storage Series: Developing a Communication Strategy Using Text Messaging

Creative and interesting ways to market are everywhere. Summer is the perfect time to try something new-- there are so many avenues you can take advantage of to get your name out there. Think outside of the storage box; here are some fresh ideas to...

Call centers face various challenges that can impact their efficiency, customer satisfaction, and overall performance. Some common challenges include:

Leading organizations are bridging the communication divide by implementing an omni-channel contact center strategy, which integrates Interactive Voice Response (IVR) systems, live agents, two way text, web chat, email, social media and other...