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FOR IMMEDIATE RELEASE: Naperville, IL July 22nd, 2019 – In a category typically reserved for third party call centers, operators once again voted for their own internal call centers powered by CallPotential’s Call Center Software for Self Storage...

New Hire, Scott Worden, Represents CallPotential at the CSSA Napa Owner’s Conference

We couldn't be more excited for this year's theme "Perfecting the Customer Experience (cx)" at Inside Self Storage World Expo. We believe that improving your cx makes a tremendous impact on your bottom line. Fortunately for self storage...

2018 was another successful year for CallPotential. Our year in review is complete and we are excited to announce that CallPotential had another record year amongst all metrics. 

Leading organizations are bridging the communication divide by implementing an omni-channel contact center strategy, which integrates Interactive Voice Response (IVR) systems, live agents, two way text, web chat, email, social media and other...

FOR IMMEDIATE RELEASE: Chicago, IL August 29th, 2018 CallPotential, an omni-channel communication platform and best-in-class CRM, announced their newest integration with storEDGE, a technology company that powers facility management software and...

FOR IMMEDIATE RELEASE: Chicago, IL Friday, August 10th, 2018

Using an omni-channel CRM, like CallPotential, facilities send and receive emails through the same program and interface that sends text messages, website chats, social media messages, etc. Communication is no longer fragmented and siloed between...

FOR IMMEDIATE RELEASE: Chicago, IL August 1st, 2018 - In an unprecedented move, the self storage industry has voted their own internal call centers “Best Call Center Services” in Inside Self Storage (ISS) Best of Business Awards by selecting...

Omni-Channel Communication for Self Storage Series: Developing a Communication Strategy Using Text Messaging